Ah helllllll no!
(I'm still waiting for my replacement LP and/or any communication from TMR whatsoever)
Vault #21
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rsimms3
- Tiny Elephant
- Posts: 8803
- Joined: Thu Jun 24, 2010 3:32 pm
Re: Vault #21
"The chairs are too nice, the chandeliers are too beautiful, and the popcorn is too buttery." - Jack White
"What if my problem wasn't that I don't understand people but that I don't like them?" - Louis Bloom
"What if my problem wasn't that I don't understand people but that I don't like them?" - Louis Bloom
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Alabama Woody
- Tiny Elephant
- Posts: 7236
- Joined: Sun May 16, 2010 4:55 am
- Location: Northern Alabama/Southern Tennessee
- Contact:
Re: Vault #21
They probably have blisters from mailing out all those Vault 22's and it's the Holidays. I guess they deserve some slack ... I would say start hitting them up now and or after the first of the year. I'm missing a poster from my Vault 22. I'm going to email them soon. But I figure it will be resolved. I hope. I haven't had to deal with them in a long time.
Forget what you see
And what you thought was true
It's not really me
Speaking to you
Brendan Benson
"Rock and Roll mother fuckers do you speak it?"
hawke000
"B2F1" Pug/Woody
And what you thought was true
It's not really me
Speaking to you
Brendan Benson
"Rock and Roll mother fuckers do you speak it?"
hawke000
"B2F1" Pug/Woody
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HammerOfTheGods
- Little Cream Soda
- Posts: 161
- Joined: Sun Feb 23, 2014 7:24 pm
- Location: New Haven, CT
Re: Vault #21
This looks like the package got caught in a conveyor or something at a USPS facility. It sucks though, I had a record from TMR show up like that not to long ago.cwja wrote:
I play dumb like Columbo, and get my feelings hurt and move to New York like I'm Dumbo
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rsimms3
- Tiny Elephant
- Posts: 8803
- Joined: Thu Jun 24, 2010 3:32 pm
Re: Vault #21
Sorry, but I disagree with cutting them slack in this case. As soon as I received my damaged LP I sent an email, then they responded later after all packaged had shipped with "as soon as your return arrives at TMR we will send a replacement". My return arrived at TMR November 28th, weekend after Thanksgiving and before Vault 22 started shipping. It's basic ordering of customer service. Another instance where TMR promised the moon to everyone but delivered a goose egg in my case. I've followed up at least twice since the 28th with absolutely no communication, not even "we ran short and more are being pressed" or "sorry for the delay, it's been crazy here with the holidays". I'm cool with being busy, but not so much with lack of communication. But it's TMR....obviously I've set my expectations too high again.Alabama Woody wrote:They probably have blisters from mailing out all those Vault 22's and it's the Holidays. I guess they deserve some slack ... I would say start hitting them up now and or after the first of the year. I'm missing a poster from my Vault 22. I'm going to email them soon. But I figure it will be resolved. I hope. I haven't had to deal with them in a long time.
"The chairs are too nice, the chandeliers are too beautiful, and the popcorn is too buttery." - Jack White
"What if my problem wasn't that I don't understand people but that I don't like them?" - Louis Bloom
"What if my problem wasn't that I don't understand people but that I don't like them?" - Louis Bloom
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Alabama Woody
- Tiny Elephant
- Posts: 7236
- Joined: Sun May 16, 2010 4:55 am
- Location: Northern Alabama/Southern Tennessee
- Contact:
Re: Vault #21
Your right .....rsimms3 wrote:Sorry, but I disagree with cutting them slack in this case. As soon as I received my damaged LP I sent an email, then they responded later after all packaged had shipped with "as soon as your return arrives at TMR we will send a replacement". My return arrived at TMR November 28th, weekend after Thanksgiving and before Vault 22 started shipping. It's basic ordering of customer service. Another instance where TMR promised the moon to everyone but delivered a goose egg in my case. I've followed up at least twice since the 28th with absolutely no communication, not even "we ran short and more are being pressed" or "sorry for the delay, it's been crazy here with the holidays". I'm cool with being busy, but not so much with lack of communication. But it's TMR....obviously I've set my expectations too high again.Alabama Woody wrote:They probably have blisters from mailing out all those Vault 22's and it's the Holidays. I guess they deserve some slack ... I would say start hitting them up now and or after the first of the year. I'm missing a poster from my Vault 22. I'm going to email them soon. But I figure it will be resolved. I hope. I haven't had to deal with them in a long time.
In your case they have dropped the ball big time.
I was thinking more of people with issues with Vault 22.
Your issue should have been taken care of a long time ago.
Good Luck !
Forget what you see
And what you thought was true
It's not really me
Speaking to you
Brendan Benson
"Rock and Roll mother fuckers do you speak it?"
hawke000
"B2F1" Pug/Woody
And what you thought was true
It's not really me
Speaking to you
Brendan Benson
"Rock and Roll mother fuckers do you speak it?"
hawke000
"B2F1" Pug/Woody
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Alabama Woody
- Tiny Elephant
- Posts: 7236
- Joined: Sun May 16, 2010 4:55 am
- Location: Northern Alabama/Southern Tennessee
- Contact:
Re: Vault #21
I need to read through the post a little more thoroughly ...
Work on my comprehension ....
I'm sure you will get your replacement .....after many emails ...... Phone calls .....
Should not be that hard !
Reality is they went straight from shipping 21 to shipping 22. Plus the Holidays. You've been lost in the shuffle ....
Still not a good excuse but "we" have come to expect it ... I guess. They are getting better, I thought.
Work on my comprehension ....
I'm sure you will get your replacement .....after many emails ...... Phone calls .....
Should not be that hard !
Reality is they went straight from shipping 21 to shipping 22. Plus the Holidays. You've been lost in the shuffle ....
Still not a good excuse but "we" have come to expect it ... I guess. They are getting better, I thought.
Forget what you see
And what you thought was true
It's not really me
Speaking to you
Brendan Benson
"Rock and Roll mother fuckers do you speak it?"
hawke000
"B2F1" Pug/Woody
And what you thought was true
It's not really me
Speaking to you
Brendan Benson
"Rock and Roll mother fuckers do you speak it?"
hawke000
"B2F1" Pug/Woody
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cwja
- Little Ghost
- Posts: 1899
- Joined: Sat Nov 27, 2010 8:56 pm
Re: Vault #21
Pretty sure that is what happened, but I fault TMR for cramming a flag into a RECORD mailer. Makes it much more likely that they'll get caught in that stuff. Things like shirts, DVDs in a case and this should not be shipped like that. My Lazaretto Vault was damaged and the mailer was not. Someone bent the hell out of the cover, but still put it in the mailer and shipped it.HammerOfTheGods wrote:This looks like the package got caught in a conveyor or something at a USPS facility. It sucks though, I had a record from TMR show up like that not to long ago.cwja wrote: